Refund Policy
We strive to provide fair and transparent refund processing for our customers. Please read our refund policy carefully.
Cancellation Refunds
✅ Full Refund: Cancellations made within 10 seconds of booking are eligible for 100% refund.
✅ Advance Bookings: If a customer books a ride for a later time (e.g., tomorrow), they can cancel anytime before the scheduled day and still receive a full refund.
⚠️ Partial Refund: Cancellations after 10 seconds but before driver arrival may qualify for partial refund (50–75% based on circumstances).
❌ No Refund: Cancellations after driver arrival or during the ride are not eligible for refund.
Important Notes
Refunds are processed within 5-7 business days to your original payment method.
For ride quality issues or service complaints, please contact our support team within 24 hours of ride completion.
Technical issues during payment will be automatically refunded within 24 hours.
How to Request Refund
Step-by-Step Process:
- Go to 'My Rides' section in the Vanakkam Auto app
- Select the cancelled or completed ride
- Click 'Request Refund' button
- Select reason for refund request
- Provide additional details if required
- Submit the request
Refund Eligibility Criteria
- Ride cancelled within 10 minutes of booking
- Driver didn't arrive within 15 minutes of estimated time
- Technical errors in fare calculation
- Duplicate payments
- Service not provided as promised
Non-Refundable Situations
- Rides completed as per booking
- Late cancellations (after 10 minutes)
- User not available at pickup location
- Change of mind after ride completion
- Issues reported after 24 hours of ride completion