Terms & Conditions

Welcome to Vanakkam Auto. By using our services, you agree to comply with and be bound by the following terms and conditions.

1. Service Usage

Vanakkam Auto provides auto rickshaw booking services through our mobile application and website. Users must be at least 18 years old to book rides.

2. Booking and Cancellation

Rides can be booked through our app. Cancellations made within 10 minutes of booking are eligible for full refunds. Late cancellations may incur charges.

3. User Responsibilities

• Provide accurate pickup and drop locations
• Be ready at the pickup point at the scheduled time
• Treat drivers with respect and follow safety guidelines
• Pay the fare as displayed in the app

4. Driver Partners

Our driver partners are verified and trained to provide safe and reliable service. Any concerns about driver behavior should be reported immediately.

5. Pricing and Payments

Fares are calculated based on distance, time, and demand. All payments must be made through the app using approved payment methods.

6. Liability

Vanakkam Auto is not liable for any loss or damage to personal belongings during the ride. Users are responsible for their own safety and belongings.